We are seeking an experienced and highly motivated Landscaping Account Manager to join our dynamic team. The ideal candidate will have a strong background in landscaping services, project management, and customer relations. The Landscaping Account Manager will be responsible for managing client accounts, overseeing landscaping projects, snow removal process, ensuring high-quality service delivery, and fostering long-term relationships with clients.

Key Responsibilities

- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term client relationships through regular communication and personalized service.
- Identify opportunities to expand services and offer value-added solutions to clients.
- Address and resolve client concerns or issues in a timely and professional manner.
- Coordinate and manage landscaping projects from initiation to completion, ensuring timelines, budgets, and client specifications are met.
- Work closely with the operations team to schedule crews and allocate resources efficiently.
- Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance.
- Ensure adherence to safety standards and environmental regulations.
- Assist in identifying new business opportunities and contributing to sales growth by generating proposals and bids for enhancement projects.
- Prepare and present detailed service proposals to prospective clients.
- Monitor project budgets and track expenses to ensure profitability.
- Clearly understand and be able to communicate to senior management on account status, project progress, and financial performance.
- Approve invoices and ensure timely billing for services rendered.
- Work closely with internal teams, including crew members, maintenance team and irrigation department to ensure that client needs are met.
- Provide training and support to junior team members or new hires.
- Ensure all landscaping services meet or exceed industry standards and client expectations.
- Conduct regular quality control checks and resolve any issues promptly.
- All other duties as assigned.

Qualifications

- Experience in landscaping management or a related field preferred.
- Valid Driver’s License required
- Proven track record of managing client accounts and successful project delivery.
- Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
- Excellent communication and interpersonal skills with the ability to build rapport with clients and teams.
- Proficient in project management and budgeting.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools) is a plus.
- Goal oriented, strong collaborative mindset
- Bilingual in Spanish a plus

Physical Requirements:

Ability to perform site visits, including walking on uneven terrain and inspecting landscaping projects.
Ability to lift and carry up to 50 pounds.

What We Offer:

Competitive salary and benefits package.
Opportunities for career growth and professional development.
A supportive, team-oriented work environment.
Access to industry training and certifications.

Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.

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Landscape Account Manager