The Customer Service Supervisor is a position vital to the success of our wholesale cash and carry Pick Up Area. In addition to the management skills outlined below, you will mentor and lead a team of 10-15 employees encouraging teamwork, cooperation, and productivity. You will start each shift with a strong game plan and have a concrete strategy for accomplishing it! This position requires someone who is energetic and enjoys working outside or in a greenhouse environment depending on the day! Demonstrated supervisory experience is required in addition to horticultural knowledge with a strong background in customer service.ESSENTIAL FUNCTIONS · Organize staff into effective teams, recognizing strengths and weaknesses of each member.· Prioritize and delegate daily tasks.· Suggest new processes to improve customer service and workflow.· Train team members as necessary.· Smoothly manage the customer experience from selecting plant material as needed to checking the customer out and helping to load as necessary.OTHER DUTIES· Complete required annual trainings as assigned.· Perform other duties as assigned.· Execute the duties of the position in alignment with the Company Mission and Conduct Policies.· Use technology as required by the position.SUPERVISORY DUTIES· Manage a staff of 10-15 employees engaged in outdoor customer service positions.· Liaison between your team and the rest of the farm including but not limited to communicating goals of upper management and educating employees regarding company policies and available benefits.
