The Account Manager is the primary customer contact for contracted accounts within theLandscape Management Division in Bartlett, IL.Essential Functions- Develop strong positive relationships with customer base based upon clear and frequent communication, mutual trust and ability to meet the customer needs. Develop win-win opportunities for the customer and the company.
- Proactively manage properties by inspecting and locating problems in the landscape before the customer brings to our attention. Subsequently responsible for communicating identified problems to customers. Define resolution that is within customers’ needs and budgetary parameters.
- Frequent, effective, professional, and timely communication with customers. Provides candid feedback on customer relationship and the customer’s perceptions of the product and service being provided, to maximize customer retention.
- Monitors activity of crews and works closely with production staff regarding scheduling, quality and customer service. Assure all contracted services provided are of good quality and completed in a timely fashion. Communicate to appropriate parties any problem areas and work to find immediate resolution.
- Assure that property meets customer expectation in terms of appearance and beauty.
- Maintain job costs per guidelines and assist in meeting profitability goals.
- Immediately reports to Division Manager any jobs deviating from budgets of time, schedule, cost or any other factor so appropriate adjustments can be made to maximize end result.
- Makes recommendation regarding qualifying or disqualifying warranty work. Coordinates completion of warranty work per contract and/or instructions on Division Manager.
- Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer worksites.
- Meets or exceeds established sales goals for contracted work and extras.
- Prepares and presents proposals in complete and professional manner, according to company standards.
- Follows-up on hard bids and offers value engineered solutions to customers.
- Ensures all estimates are prepared and approved as needed prior to presenting to customer.
- Responds to all inquiries and requests for bid in a timely manner.
- Assist in measuring properties and contract renewal process.
- Maintains record and tracking of all proposals in progress and timely follows-up to maximize sales opportunities. Aggressively pursues all proposals in progress.
- Maintains a company-owned database of current customers, prospective customers and past customers to support the marketing and sales effort.
- Works closely with administrative support to make sure all contract administration is timely and accurate.
- Stay aware of best practices and develop and recommend improved work methods and standards.
- Support and assist in training of production staff to ensure services are delivered in a manner consistent with contract specifications and company standards.
- Represents company at various events, organizations and associations for the purpose of building relationships that lead to new business. Acts in capacity of company representative and develops community ties to enhance public image and brand of the company. Maintains positive relations with other companies in the industry and related industries.
- Participates in various industry associations to increase knowledge of marketplace, sales opportunities, the competition, selling techniques and best practices.
- Acquire and maintain a thorough knowledge of industry trends in order to identify and act upon opportunities for expanded services.
- Build customer density in work area.
- Meet division guidelines for customer files, reports, and other documentation
- Provide feedback to appropriate parties regarding, pricing, competition and other market observations. Exploits changing market opportunities and responds to competitor strategies.
- Provides feedback to the Marketing Department and offers recommendations regarding marketing strategies, materials and opportunities.
- Position clearly communicates contract specifications to
production management and works in conjunction with production to perform services in a profitable manner. - This position is responsible for the necessary follow-up and follow-through to maintain positive customer relations, to ensure complete customer satisfaction and to maintain customer retention.
- Works directly with field supervisors.
- Suggests and sells non-contracted landscape management services to both meet the needs of property, increase customer satisfaction and gain additional revenue for the company.
- Implements design builds with the construction division.
- Handles all up sales on $1-million of booked business.
Supervisory ResponsibilityThis position has little supervisory responsibilities, but the position requires closely working with the Operations Manager to ensure all accounts are correctly attended to and completed (e.g, work orders, proposals and their completion) Position Type and Expected Hours of WorkMonday through Friday during business hours of 7am-4pm. Some Saturdays may be required due to client needs.
Compensation:- $60,000 - $75,000 salary
- Benefits
- And more...
This description is for informational purposes and not intended to be an all-inclusive list of responsibilities or requirements.
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