Job Type
Full-time
Description
What Will You Do?
The Territory Manager is responsible for meeting or exceeding planned sales within the territory. Expanding and improving Landscape Contractor equipment and parts sales through continuous prospecting, building relationships and demoing equipment directly to landscaping companies. Working with RLC and SF&G Territory Managers and our dealers to grow LCE sales through our dealer network. Representing Wesco Turf in a professional manner and manage relationships with existing customers to increase loyalty and market share for Wesco Turf and all distributed lines. This position will be responsible for setting up new accounts, financing or leasing equipment, parts sales and service maintenance packages for customer’s fleets of Toro equipment.
To grow and build a successful career with Wesco/Hector Turf, you will be responsible for:
Dimensions
- Manage and grow LCE sales in each territory.
- Meet or exceed each 6-month budget which rolls up to annual budget.
- Territory: consists but is not limited to Hernando, Pasco, Pinellas, Hillsborough, Manatee, Sarasota, Charlotte, Lee, Collier, Hendry, Glades, Highlands, Hardee counties and parts of Polk county.
Compensation Package - Base Salary/Bonuses/Other Incentives
- Base Salary: starting at $70,000 / year based on experience
- Eligible for a companywide bonus that is dependent on the company meeting performance goals. Equivalent to 0 - 3 weeks of additional pay, prorated for your first year.
- Company laptop, cell phone, reimbursed expenses
- 401-K, Health, Dental, Vision & Life Insurance
Accountabilities
Sales
- Provide outside sales support within territory for all Wesco products and services. Meet or exceed assigned sales goals for LCE products.
- Maintain designated margins on sales of whole goods.
- Prospect for new landscaping companies and drive growth through existing dealer base.
- Remain aware of major competition in the marketplace and be prepared to report and offer input on competitive products and programming.
- Deliver equipment as needed.
- Work with Dealers on their Open House dates and promotions to maximize advertising, promotions, by directly contacting landscape companies to attend events.
- Strategize how to grow business by at least 10% from list of targeted landscapers to Wesco and Toro as part of fiscal business plan.
- Strategize to target competitive equipment take-outs as assigned by Wesco/Toro each fiscal year.
- Concentrate and grow the Collier County dealer base and market share.
Training
- Conduct annual service, safety and product knowledge training with retailers and landscape companies. Quantify / co-ordinate w/ each TM.
- Field visit and training session to each new retailer within 3 weeks of set up date. Follow up training as needed.
- Conduct annual municipal, National and regional account service and safety training.
- Conduct semi-annual training with customer service employees at WT.
- Attend all required sales and service training seminars.
- Stay up to date with specifications, and service school notes for any pertinent information that may or may not be available on Toro web sites.
- Demo equipment for customers as required.
- Designate retailer(s) to perform routine or warranty repairs / adjustments or re-works on demos, golf course Z mowers, defective, o-box or units damaged in shipping / warehousing.
- Inform appropriate WT associates of product / service issues.
- Assure customer service expectations are met and promote a standard of excellence in customer satisfaction. Achieve CSI overall rating of at least 8.0 for Consumer / LCE.
- Implement Toro / Wesco CSI action plan items as assigned by Division Manager.
- Work with Wesco’s service department and SF&G Territory Managers to gather data needed and sale Wesco’s Service Agreements to customers.
Marketing, Advertising and Merchandising
- Plan and execute annual business planning process for dealers with Territory Managers to grow their business through the increase of commercial accounts using Toro LCE products (whole goods and parts) throughout the year.
- Work with Territory Managers to develop and execute strategies to help dealers move products as needed when items are coming due or not turning.
- Assist dealers with service programs, parts availability, equipment demos, planning, ordering and organization for open houses and customer appreciation days.
Administration
- Submit weekly activity reports to the Sales Manager by 9am each Monday. Include schedule information for past week and upcoming 3 weeks.
- Turn in expense reports weekly
- Maintain Toro Extranet customer list for assigned territory
- Follow budget and progress within territory in Salesforce program
- Maintain company property: vehicle, files, demo accounts
- Review monthly reports on sales, owned inventory, clearance items, demos and obox units.
- Maintain current Territory Plan document and review with Division Manager quarterly. Including all landscaping companies’ names, addresses, lines carried, background or status, dollar volumes for existing competitor’s equipment (TY, LY, %Chg)
- Maintain file of assigned competitive equipment and programs
- Other projects as assigned.
Customer Satisfaction
- Assure customer service expectations are met and promote a standard of excellence in customer satisfaction. Achieve CSI overall rating of at least 8.0 for LCE products through dealer and end-user training.
- Follow up and return customer phone calls and emails within 24 hours.
- Follow up and return Sales Manager calls and emails as priority.
- Respond to Dealer Meeting action items within 1 week.
- Implement Toro/Wesco CSI action plan items as assigned by Division Manager.
- Assure good service and prompt follow-up and follow through to assure high scores on Maritz surveys conducted every other year.
What Can We Give You?
Wesco’s foundation is built on the strength and quality of our people. We are committed to providing all the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates.
Health Insurance – Medical, dental, vision, and life insurance is available to full-time employees, eligible dependents, and spouses.
Wellness – At Wesco, we recognize that our associates are our greatest asset, and our health and happiness are essential to success. The Wellness Program is a comprehensive initiative designed to promote the physical, mental, and emotional well-being of our associates. We aim to create a supportive and inclusive environment that empowers employees to prioritize their health and well-being, leading to increased productivity and employee engagement. Human Resources creates a monthly newsletter that promotes the upcoming wellness activities.
Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.
Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Territory Managers are eligible to earn up to 30% of their annual salary and receive a company vehicle, laptop, cell phone, and reimbursed expenses.
Who Are We?
Since 1987, Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia. Wesco has been honored multiple times as Toro’s North American Distributor of Excellence. On August 1st, 2022, Wesco acquired Hector Turf located in Deerfield Beach, FL, expanding our market to include from Vero Beach to Key West, including the Bahamas, Puerto Rico, Dominican Republic, and the Caribbean Islands. Wesco Turf has the following locations: Sarasota, Deerfield Beach, Lake Mary, and Jacksonville, Florida.
Requirements
What Do You Need?
To be considered for this role, a candidate should meet the following requirements:
- Must have excellent customer service skills
- Ability to multitask and handle the pressure of deadlines
- Minimum level of education is high school
- Minimum 5 years’ experience in administrative/customer service/sales or related support function
- Ability to communicate in Spanish a plus
We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V
Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V
Salary Description
Starting at $70,000 / year
