Job Description
Seeking a Full-Time Branch Manager in South Florida.
Our ideal candidate has solid business understanding, strong leadership abilities, and great customer relations skills. You can motivate and encourage your teams and maintain strong client relationships!
Summary
The Landscape Branch Manager will serve as a client liaison to the company through outstanding service, ensuring that clients' needs are met, and the relationship will continue, creating high customer retention, while helping the branch achieve its revenue goals. The candidate in this role must also be able to manage job sites, personnel/crews, and equipment.
Essential Function
- Develop long-term relationships and communicate on a regular basis with key clients
- Inspect key client properties to monitor performance and overall job quality
- Ensure existing accounts are renewed each year
- Coordinate and manage client service teams
- Develop annual budgets
- Be fully responsible for the P&L of the branch
- Work with Controller to accurately track branch performance
- Ensure billing is completed in a timely and accurate manner
- Ensure all contracts are executed correctly
- Ensure proper use and care of all branch assets
- Identify staffing needs
- Monitor branch safety record and implement methods to improve safe workplace practices
- Monitor and guide Account Managers and Operations Managers
- Implement and enforce policies and procedures as issued by us.
- Drive and develop new contract and enhancement sales processes
- Ensure new sales goals for the branch are properly budgeted
- Understand and accurately estimate jobs
- Ensure proper paperwork is completed for all employee changes.
- Communicate with, counsel, train, discipline, review, and develop growth plan(s) for employees
- Achieves grounds management operational objectives by contributing information and recommendations to strategic plans and reviews
- Prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolves problems; completes audits; identifies trends and determines system improvements
- Work at a fast pace environment while operating with a high sense of urgency
- Must uphold company policies, procedures and company core values at all times
- Strengthen and build relationships with clients and the community
Competencies
- Leadership
- Ethical Conduct
- Tech Savvy
- Financial Acumen
- Organizational Skills
- Project Management
Supervisory Responsibility
The Landscape Branch Manager manages all account managers, operations managers, foreman and laborers of all departments and is responsible for the performance management and hiring of the employees within that department. The branch manager is responsible for growing a collaborative and accountable team environment and developing branch staff through providing learning and coaching opportunities.
Qualifications
- 10+ years of landscape experience
- 2+ years of Landscape Branch Management experience
- Prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace
- Excellent communication
- Obtain and maintain certifications and licenses needed to perform work in local market.
Salary commensurate with experience.
