Snow Zone Manager

DCPS • Full-time • Commerce City, CO, US • 3d ago

- This position is responsible for managing crews, processes, procedures and services for which customers signed up for in a designated area/zone. The successful candidate will have a deep understanding of the snow industry and a proven track record of snow management. You will play a crucial role in ensuring the highest level of service quality for our snow removal operations. You will be responsible for conducting thorough quality checks, identifying potential issues, and communicating hazards that require immediate attention. Additionally, you will collaborate with the Territory Manager and other team members to maintain a safe and efficient snow management process.

The primary responsibility of the Zone Manager will be to lend support and leadership to Site/Support Managers, Leads and Crews during an active storm as directed by the Territory Manager. By doing so, you will identify any potential issues, prioritize areas that require immediate attention, and ensure that no crucial areas are overlooked prior to businesses being open.

The Zone Manager is driven by our commitment to customer satisfaction and the desire to reduce customer complaints & Slip/Fall Claims. By promptly addressing any quality concerns and rectifying them, we aim to uphold the standard of quality we promise to our customers. The Zone Manager will play a critical role in maintaining the integrity of our services, providing reassurance to our customers that their properties are in excellent condition.

RESPONSIBILITIES As Snow Zone Manager, your key responsibilities will include, but not be limited to:

PRE - Storm: Attend weekly snow operations meetings with assigned snow managers. *Work with Territory Manager and snow division team to assess performance on previous storms, identify areas for improvement and develop and execute a strategy to remedy the deficiencies.
Work with dedicated snow manager managing the restock teams to ensure that supplies are stocked, vehicles and equipment are in working order and crews are available. Identify potential weaknesses and “what-if” scenarios and work with others to develop backup plans.
Ensure snow crews have property maps, and all related snow removal supplies/equipment. * Put plans in place to flex-up for large or prolonged storms, including extra equipment and second shifts of laborers based off site estimates and predicted forecasted storm.
Develop the proper contingency plans for Site/Support Managers and Crew Leaders as appropriate or where applicable. *Recap sent to the Territory Manager of your action plans stating where you stand before leading in to the Snow/Ice event and the progressive phases of the snow removal process.
DURING - STORM: Assume full responsibility during a storm of a Zone consisting of 6-10 sites.
Documentation of start, stop times from employees and subcontractors using Start Up/Close out Ops Form.
Documentation using SiteFotos mobile app to take pictures of proof of work, and verification of needs.
Continuously following up throughout the event to each site assigned in Zone to get pulse checks on progress.
Efficiently utilize labor, allowing for all hours paid to be invoiced to customers
Problem solve and move crews around per the needs of each individual property. Prioritize the work based on the timing of the storm, and the needs of the route.
Create efficient clean up routes using only the labor needed to get the job completed in a cost-effective manner. Crew orders will be sued to help support the direction.
Executing quality control efforts after a snowstorm.
Submitting cleanup/ice control plans for each phase of the storm (1st Push, 2nd Push, Cleanup & Ice Control).
Recap sent to Territory Manager each day/night at the end of each phase stating where you stand.
POST - STORM: Where applicable holding site/support managers and leads accountable for completing their documentation, SiteFotos activity and driving good Housekeeping with all the crews as well as Quality and Safety.
Monitor and track progress of all phases and identify areas for improvement and create action plans to impact this and cover in the following weekly ops meeting.
Execute daily inspections to identify and remediate thaw-refreeze issues beyond last phase of the storm and storm close out.
Ensure that properties are restocked between storms, and fully staffed for any upcoming snow events.
Audits timecards submitted by in-house personnel as well as timecards and invoices submitted by subcontractors. Reconcile TSheets activity to the Snow paper timesheets.
Reconcile all breakdowns that occurred during the event and ensure work order needs are communicated to the Territory Manager.
Ensure packets (Startup Close Out Log, timecards & invoices) are being tuned in by deadline given by Division Manager. Will ensure we get workers paid and customers invoiced quickly.
Assisting with Paperwork packet escalations from the admin team and or the Territory Manager.

Leadership: The Manager will be a Servant leader and will lead by example and lend support to Territory Manager, Site/Support Managers, Leads and crews. Uphold the integrity in the snow management processes, procedures and quality control.

Build & Maintain: The manager is to build strong relationships with customers, snow managers and crews to foster and maintain consistent working environments for all involved. Building rapport is key in this ever-changing industry and environment.

Communication: Provide reports and updates to upper management on in field performance and execution as well as escalations that transpire during the snow operations in materialized snow/ice event. The manager will collect notes throughout the event and put together a recap and action plan for the Territory Manager. Clear and professional communication with customers and the public.

Quality Checks: Conduct thorough quality checks on properties within the Zone through Sitefotos. The manager will have set out sites that will require follow-up for each event as well as adding additional sites to inspect for each event that need follow-up either due to previous customer feedback, substandard crew execution or overall standards not being met. Ensure there are no crucial areas being missed and that we are maintaining our quality. Follow up and document when any identified issues are rectified.

Safety: The manager will Identify potential liability issues and prioritize areas that require immediate attention. Any incidents/accidents that the manager will take the lead in assessing all facts and details, working with parties involved to help facilitate the collection of information and documenting to produce a positive outcome. If Incident/Accident warrants medical treatment or authorities need to be involved, the manager will exercise good judgment and will notify upper management immediately.

Additional Requirements

Incumbents primarily work out in the field where you will experience frequent exposure to outside elements. Where temperature, weather, noise, and landscaping may be unpleasant and or hazardous.
Must be able to execute snow management services for long hours.
Will be managing teams, crews, and crews to deliver quality services.
Must be able to work overnight hours effectively.
Must be able to attend weekly snow operations meetings in person or Via TEAMS
Assist with other duties as needed.
Collaborate with the Territory Manager to address any customer service or service-related issues.
Participate in Trainings and Presentations as needed.