Branch Manager

Reliable Property Services • Milwaukee, Wisconsin, United States • 1w ago

COMPANY OVERVIEW:

Who We Are

First impressions are everything, so your property needs to look its best, no matter what the season. At Reliable Property Services, we help you set the tone for your exterior, delivering on-spec property maintenance services on time and on budget. Winter, spring, summer, and fall, our team of experts is dedicated to you and your satisfaction. As a part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization.

While snow and ice management remain a core competency, we also provide our customers with complete grounds management programs, including landscape management and maintenance, landscape enhancements, irrigation management, and landscape construction, as well as comprehensive golf course grounds management services. With professional staff, state-of-the-art equipment, and cutting-edge information systems, we service Minnesota and Wisconsin out of offices in those states.

Our Mission

At Reliable Property Services, our mission is to consistently meet our customer’s service and value expectations as measured through our “On-spec score” and seasonal property benchmark scores—and to recruit, motivate, and retain the highest quality staff.

Our Values

Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.
Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

COMPENSATION & BENEFITS

Competitive Salary & Bonus
Company Vehicle, Cell Phone & Laptop
Comprehensive Benefits (Medical, Dental, Vision)
Life Insurance
Voluntary LTD
401k (Match)
PTO
Paid Holidays
Paid Training & Development

POSITION SUMMARY:

The Branch Manager will be responsible for branch execution of grounds maintenance, enhancements, irrigation, and overall operations. This includes internal and external customer experience, achieving Company safety, quality, and financial goals, and the development of Company employees, sub-contractors, Operations Managers, Client Managers, and Administration. The Branch Manager will report to the Company Leader and work with them to develop a safe, cohesive, structured, and successful Company culture.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Work with company leaders to develop and implement future goals and processes and grow company grounds maintenance and seasonal services.
Develop and drive a culture of product delivery and continual improvement of the customer experience, working with the sales team to enhance customer relationships.
Ensure effective and efficient communication protocols and processes are in place between all parties responsible for maintaining quality standards on client properties.
Develop and manage a professional relationship with clients and relevant internal business departments, utilizing the optimum communication methods to develop efficient and effective processes.
Responsible for the effective and efficient resolution of property issues, ensuring Client Managers are fully informed at each stage of the process.
Work with the Administration team to ensure all information relating to billing, accounts payable, payroll, and sub-contractor contracts/payments are delivered and updated in a timely fashion.
Responsible for the overall safety of branch team members, including appropriate training, daily safety meetings, & PPE management.
Ensure training and analysis of crews, production standards, and sharing of operational best practices, and ensure branch employees perform safely within guidelines of Safety Training Programs and Compliance.
Evaluate and develop plans for the efficient use of equipment and materials, perform regular branch and customer site audits/reviews, and participate in estimating for grounds maintenance, Enhancement, and Irrigation.
Oversee the recruitment, selection, and hiring of branch personnel where required, ensuring the right people with the appropriate skills and experience are in place to meet the branch goals.
Manage team performance based on roles, responsibilities, and goals for the branch team.

EDUCATION & EXPERIENCE QUALIFICATIONS:

Bachelor’s Degree or equivalent combination of skills and experience required.
At least 2 – 5 years of experience leading multiple landscape operations.
Experience in Aspire Landscape Operating System preferred.

SKILLS & ABILITIES QUALIFICATIONS:

Ability to use a computer and Microsoft Office software (Word, Excel).
Ability to organize and schedule multiple projects.
Able to operate at a high level of accountability and responsibility for all activities and activities of the team.
Established the ability to effectively communicate and build successful relationships at multiple levels.
Excellent interpersonal, verbal, written, and organizational skills.
Able to work independently and have exceptional problem-solving skills.
Proven ability to identify gaps and optimize processes.
Ability to manage jobs and achieve budgeted margins.
Ability to develop and maintain Vendor & Sub-contractor relationships.

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