Operations Manager

Reliable Property Services • Milwaukee, Wisconsin, United States • 2w ago

COMPANY OVERVIEW:

Who We Are

First impressions are everything, so your property needs to look its best, no matter what the season. At Reliable Property Services, we help you set the tone for your exterior, delivering on-spec property maintenance services on time and on budget. Winter, spring, summer, and fall, our team of experts is dedicated to you and your satisfaction. As a part of the Aspen Grove Landscape Companies, we offer the expertise and personal touch of a local partner, coupled with the vast resources of a national organization.

While snow and ice management remain a core competency, we also provide our customers with complete grounds management programs, including landscape management and maintenance, landscape enhancements, irrigation management, and landscape construction, as well as comprehensive golf course grounds management services. With professional staff, state-of-the-art equipment, and cutting-edge information systems, we service Minnesota and Wisconsin out of offices in those states.

Our Mission

At Reliable Property Services, our mission is to consistently meet our customer’s service and value expectations as measured through our “On-spec score” and seasonal property benchmark scores—and to recruit, motivate, and retain the highest quality staff.

Our Values

Quality – The ability to understand the needs and expectations of our customers and staff, and to continuously provide services that satisfy those needs and exceed expectations.
Integrity – To achieve the highest standards of integrity in all the services we deliver to customers. To provide a culture based on integrity and a continuous improvement process, enabling employees to achieve personal and career goals.
Communication – Nurturing relationships with our customers year after year, delivering services with honesty, loyalty, and good old-fashioned hard work.

COMPENSATION & BENEFITS

Competitive Salary
Company Vehicle, Cell Phone & Laptop
Comprehensive Benefits (Medical, Dental, Vision)
Life Insurance
Voluntary LTD
401k (Match)
PTO
Paid Holidays
Paid Training & Development

POSITION SUMMARY:

The Operations Manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials and equipment. This position reports directly to the Branch Manager and is responsible for managing a book of business at a minimum of $1 Million.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Support company vision, policies, procedures, safety/training programs, perform accordingly and pass along to other employees.
To be familiar with each job’s specifications and ensure compliance with quality and efficiency standards.
Work with management team to map out the seasonal work schedules. Develop, communicate and maintain schedules for maintenance work on all jobs, coordinate manpower, equipment and materials in a timely fashion.
Perform inspections of equipment and vehicles to see that all is being maintained properly.
Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate proactively and work in concert with the Client Management team to resolve client concerns when applicable.
Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Provide long and short-term planning for maximum efficiency and no wasted time for Crews.
Manage and lead several teams. Assist in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.
Train employees on all aspects of job (safety, quality, efficiency, equipment).
Work closely with the Branch Manager to lead the branch and meet monthly budgets.

KPI’S:

Quality Control Audits, 90% or better.
Safety Inspections, 100% complete, 90% passing or better.
Contract Renewal 95% or better.
Quality jobs completed on time within the budgeted hours.
Customer Surveys demonstrate favorable remarks.
Equipment Inspections show that maintenance program is followed.
Crews working safely and efficiently in accordance with Company standard.
Crew leaders working at a high level with an emphasis on accountability.
Critical field best practices are understood by all team members and followed on a consistent basis.
Employees are being developed in accordance with the appropriate HR processes.
Aspire best practices are followed in the area of time tracking, purchase orders and scheduling.

EDUCATION & EXPERIENCE QUALIFICATIONS:

Minimum of a high school diploma or GED. Bachelor’s degree in business or a related field preferred.
2 – 5 years of experience as a supervisor/manager with proven ability to train, nurture and develop employees and determine leadership skills in others. General knowledge of irrigation systems & turf management programs.
Experience in Aspire Landscape Operating System preferred.

SKILLS & ABILITIES QUALIFICATIONS:

Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.
Exceptional problem-solving skills.
Ability to work independently with a high level of accountability and responsibility for all activities of self and team.
Strong interpersonal and communication skills, with the ability to effectively communicate to all levels of leadership, team members and clients both verbally and written.
Must be able to maintain confidentiality and trust when dealing with difficult, sensitive and confidential issues.
Strong working knowledge of computers with proficiency in Microsoft Outlook, Word and Excel. Experience.
Travel required between client work sites, as well as other operational sites. Occasional travel to facilitate training may also be required.
Valid driver’s license with a reasonably clean record.

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